Our Customer Portal is an online tool that allows our customers to easily report and track customer requests online 24/7.
Our Customer Portal is an online tool that allows our customers to easily report and track customer requests, 24/7.
Visit our Customer Portal online.
To sign up for a new account, access the sign up page here.
- Visit our Customer Portal.
- Select a category for the issue you are reporting by following the prompts or searching for a key word.
- Once you’ve selected a category, you will be prompted to log in. For most categories, like requesting tree pruning or street sweeping, you will be able to continue as a guest.
- You will need to log in to see all categories (for example categories we need to be able to contact you to understand the issue) and to get updates on the progress of your request.
- Once logged in or continuing as a guest, select the location by clicking on the map or typing in an address.
- Provide a description and add a photograph if necessary.
- Once you submit, you are all done, and our team will receive the request.
The Customer Portal allows you to make most types of requests without signing in. For some types of requests, we need to know who is reporting the concern. If your details are required, the portal will prompt you to log in.
The City of Charles Sturt takes the security of your personal information seriously. Here are some of the measures we have in place to ensure your data is protected:
- Privacy Policies: Our privacy policies are available and comply with all relevant data protection regulations.
- Data is stored with Australian Sovereignty and is subject to Australian laws and privacy act.
- Access Controls: We implement strict access controls, ensuring only authorised access for your information.
- Encryption: All personal data is encrypted in transit and at rest, safeguarding it from unauthorised access.
- Regular Audits: Our systems undertake security audits and assessments to identify and mitigate potential vulnerabilities.
- Secure passwords: Storing passwords in a non-reversable hash format and following the official ACSC recommendations.
If you need to update, cancel, or provide more information about a request you have already submitted, please contact us through your preferred channel (email, phone, web chat) and quote your request number. Your request number will be visible under your requests if you are logged into the customer portal or will be listed on any notifications you have received via SMS or email.
In the Customer Portal, you will be able to track the progress of a request you have logged and see if it is in progress or has been completed.
If you were logged into your Customer Portal account when you submitted the request on the portal, you will be able to see the progress in your account. If you haven’t heard from us and need an update, please contact us through your preferred channel (email, phone, web chat) and quote your request number.