Our Customer Portal is an online tool that allows our customers to easily report and track customer requests online 24/7.
Our Customer Portal is an online tool that allows our customers to easily report and track customer requests, 24/7. If you are a property owner, it also provides useful tools and information to property owners such as rates notices, payment histories and a yearly payments calculator.
Visit our Customer Portal online.
To sign up for a new account, access the sign up page here. Click on the Login button and follow the prompts.
If you are a property owner, you can choose to use a Secure ID to link to your properties through the portal. Click on the Login button and follow the prompts.
- Visit our Customer Portal.
- Select a category for the issue you are reporting by following the prompts or searching for a key word.
- Once you’ve selected a category, you will be prompted to log in. For most categories, like requesting tree pruning or street sweeping, you will be able to continue as a guest.
- You will need to log in to see all categories (for example categories we need to be able to contact you to understand the issue) and to get updates on the progress of your request.
- Once logged in or continuing as a guest, select the location by clicking on the map or typing in an address.
- Provide a description and add a photograph if necessary.
- Once you submit, you are all done, and our team will receive the request.
The Customer Portal allows you to make most types of requests without signing in. For some types of requests, we need to know who is reporting the concern. If your details are required, the portal will prompt you to log in.
All requests about managing your rates require you to be logged in.
The City of Charles Sturt takes the security of your personal information seriously. Here are some of the measures we have in place to ensure your data is protected:
- Privacy Policies: Our privacy policies are available and comply with all relevant data protection regulations.
- Data is stored with Australian Sovereignty and is subject to Australian laws and privacy act.
- Access Controls: We implement strict access controls, ensuring only authorised access for your information.
- Encryption: All personal data is encrypted in transit and at rest, safeguarding it from unauthorised access.
- Regular Audits: Our systems undertake security audits and assessments to identify and mitigate potential vulnerabilities.
- Secure passwords: Storing passwords in a non-reversable hash format and following the official ACSC recommendations.
The features available to a property owner in the portal include:
- Check rates balances and due dates
- Download recent rates notices
- Check rates payments you have made
- Request a payment to be refunded, reversed or transferred to a different property
- Tell us you are going to be late paying your rates instalment
- Set up a payment plan for the financial year
If you need to update, cancel, or provide more information about a request you have already submitted, please contact us through your preferred channel (email, phone, web chat) and quote your request number. Your request number will be visible under your requests if you are logged into the customer portal or will be listed on any notifications you have received via SMS or email.
In the Customer Portal, you will be able to track the progress of a request you have logged and see if it is in progress or has been completed.
If you were logged into your Customer Portal account when you submitted the request on the portal, you will be able to see the progress in your account. If you haven’t heard from us and need an update, please contact us through your preferred channel (email, phone, web chat) and quote your request number.
The customer logged into their account is the customer who is making the request and will be the customer who receives the notifications about that request.
You can continue to make requests using your preferred contact method, which could include phone, web chat, email or in person.
If you can’t find the request you need, please contact us by phone, email, web chat or in person and our Customer Contact team will assist you.
Please email council@charlessturt.sa.gov.au to cancel your account. Include your name, email address, and phone number in your request. We will confirm once your account is closed.
Please contact us through your preferred channel (email, phone, web chat) and quote your request number to cancel a previous request or if you need to provide us further information about this request. This will ensure we can get the information to the right team.
On the login page in the portal, click the “Forgot your password” button and follow the prompts.
Your username is normally your email address. Try following the prompts on the log in page, but if you get stuck, please contact council@charlessturt.sa.gov.au for assistance.
When you raise a request via the customer portal, you can select if you would like to receive notifications by email or SMS, or if you prefer not to receive notifications.
Try following the prompts on the login page, but if you get stuck, please contact us either via email council@charlessturt.sa.gov.au or by phone.
The Customer Portal is currently web based only, however it is accessible through the internet browser on your mobile phone.