Our Environmental Health Officers work with food businesses everyday to ensure food is handled safely.
If you need to make a complaint
Environmental Health Team 8408 1111
If you find a foreign object in your food, it is important that you keep it with the food and store it in a safe place. We recommend freezing. Keep the receipt if possible.You can report a complaint of unsuitable food directly to us by completing this online form. Please note, we can only investigate complaints from food that was sold from a business within the City of Charles Sturt.
Illness caused by food
Symptoms of food borne illness may include diarrhoea, vomiting, fever, sore throat with fever and jaundice.
If you experience these symptoms, you should see a doctor for immediate medical attention. The doctor should also take a specimen sample which will be sent to a laboratory for analysis.
Make a note of all the meals consumed within a 10 day period. Include breakfasts, lunches and dinners as well as any snacks. Also include any holidays or trips overseas and interstate.
Poor food handling
Occasionally a customer may see a food handler adopt a poor hand handling practice such as:
- the food handler not washing their hands
- handling ready to eat foods with bare hands
- handling money with the same gloved hand used for the handling of food
Dirty food premises
Problems with dirty food premises are rare, but concerns can be about bad odours, the storage or disposal of garbage, or unclean premises.
Foods which have not been stored correctly may deteriorate or go mouldy. Foods such as flour, cereals, rice, biscuits and try goods that are stored in open containers may attract pest insects such as weevils and food moths.