Requests, compliments, complaints

We welcome all comments or suggestions to help us better serve the community.

You can use our submission form for:

  • requests for service
  • general enquiries
  • lodging complaints or compliments
  • providing feedback

If you have an issue that requires immediate attention, please phone the Council on 8408 1111. This phone line is open 24 hours a day, 7 days a week.

The My Local Services App is a quick and easy way to request Council attention. If you see dumped rubbish, damaged roads or graffiti, simply take a photo with your smartphone and report it through the app. Make sure you provide your contact details. A staff member will respond within 5 working days if required.

Internal Review of Council Decisions

We always strive to resolve grievances quickly and efficiently at a local level. If a simple resolution cannot be reached, a formal process may be required. The Internal Review of Council Decision Policy gives more information on how to lodge a request.