Given the unfolding situation relating to COVID-19 in Australia and across the world, here at the City of Charles Sturt we want to be proactive and clear about how we can stay healthy and are making changes to the way we do things. We will continue to provide updates to the services and events that are impacted along with the latest information and recommendations from WHO, SA Health and the Government.

More information

Dismiss alert

Requests, compliments, complaints

We welcome all comments or suggestions to help us better serve the community.

You can use our submission form for:

  • requests for service
  • general enquiries
  • lodging complaints or compliments
  • providing feedback

If you have an issue that requires immediate attention, please phone the Council on 8408 1111. This phone line is open 24 hours a day, 7 days a week.

The My Local Services App is a quick and easy way to request Council attention. If you see dumped rubbish, damaged roads or graffiti, simply take a photo with your smartphone and report it through the app. Make sure you provide your contact details. A staff member will respond within 5 working days if required.

Internal Review of Council Decisions

We always strive to resolve grievances quickly and efficiently at a local level. If a simple resolution cannot be reached, a formal process may be required. The Internal Review of Council Decision Policy gives more information on how to lodge a request.