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We do our best to check in on our platforms at all times, but may not respond outside of business hours. If you have an urgent issue, please call us anytime on 8408 1111 instead of contacting us on social media.
For non-urgent issues, it's easy to make a report on the My Local Services App.
Primary Council social media accounts
Find out what's happening in the City of Charles Sturt - from news, works updates to event information.
City of Charles Sturt
Celebrating our City as a place to live, work and visit.
Follow us on Twitter for local information.
Mayor Angela Evans can often be found meeting and working with our local community. Check out what she's up to.
Love the Westside
Competition Terms & Conditions
Terms and conditions of social media use
Our social media accounts help us connect with the community.
We encourage user participation and open discussion. Keep your comments on topic. Avoid anything that is defamatory, offensive, disrespectful, abusive or disparaging. Do not single out any staff member or Elected Member for negative comment.
The City of Charles Sturt has the right to remove any content that doesn't adhere to these conditions.
Please report any online behaviour that doesn't adhere to our terms and conditions.
Reports can go to our Contact Centre on 8408 1111, via our website, email us at firstname.lastname@example.org, or contact us through social media.
We'll respond as quick as we can, but we're not online 24/7. We'll aim to provide a quick response within 24 hours.
Use and access of Council's sites is your acceptance of these terms and conditions.
Please note: The City of Charles Sturt does not endorse or take responsibility for content posted by third parties.
Social Media Principles
Council's use of social media aims to:
- inform, communicate and encourage community involvement
- encourage participation and open discussion
- provide timely responses to comments
- ensure the community feels heard
- extend communication to a wider audience for consultation, events and images
- build relationships with the community and stakeholders
- provide convenient, accessible and flexible forms of service delivery to support our community
The following principles should apply to all forms of social media used by Council:
Transparency is an important part of all social media communication.
Charles Sturt will not create online communications designed to mislead the community or control a conversation.
Every platform and channel hosted by Charles Sturt will clearly state its ownership. It will be monitored as per internal protocols to track and monitor our online presence.
Spokespeople using social media in an official capacity must disclose to the community their identity (name and official title) when associating with the public online.
Legal rights and confidential or protected information
Use of social media platforms must comply with relevant legislation at all times.
Proprietary or confidential information should not be disclosed. Intellectual property including copyrights, trademarks, brand, rights of publicity and other third party rights online, including user‐generated content, must be respected and not used without permission from the creator or copyright owner.
Responsible use of social media
Users of social media should behave with courtesy, honesty and respect.
We do not tolerate:
- singling out any individual with negative comment (including Community Members, Elected Members, or Staff Members)
- language that is offensive, abusive, disparaging, disrespectful, defamatory, discriminatory or sexual in nature
Council will not use or align Charles Sturt with any organisations, website or community gruops that deploy the use of excessive tracking software, adware, malware or spyware.
Any personal or individual use of social media is at the individual's discretion. This includes staff members or Elected Members. But it is important that individuals take responsibility for the implications of participating in social media where they reference Council or their relationship with Council or its brands.
Council members and staff must comply with their relevant Codes of Conduct as well as Social Media Protocols. When providing personal opinions, staff or Elected Members should disclose their first and last name and a statement to the effect that this is their personal opinion and may not represent the opinion of the City of Charles Sturt.
Each year there are a number of new or refined Social Media options. We aim to use best practice at all times. This ensures timeliness and content of responses, and listening to the online community. We're ensuring that our best practices remain current and reflect appropriate standards of behaviour.
You can report all complaints or grievances to Charles Sturt's Customer Contact Centre.
Please refer to Council's Customer Experience Policy for further information.