Pricing
Recycled water pricing is set and approved annually by Council. These charges are published in Council’s Fees and Charges Register that is available in the link below. Council’s pricing schedule is set in accordance with regulatory requirements set by the Essential Services Commission of South Australia.
Hardship Policy for Residential Recycled Water Customers
The current usage charge is $2.29/kilolitre. All customer meters will be read on 30 June 2023 and usage charges will be apportioned between the two tariff rates on your next water account.
For our pricing policy please refer to the City of Charles Sturt Recycled Water Pricing Policy Statement 2023/24.
For any further information about recycled water charges, please contact the Alternative Water Customer & Business Support on 8048 1111.
Billing and Meter Reading Cycles
Accounts are issued twice a year. Each account will contain an apportioned annual service charge and water usage charges for the previous 6 month period.
What information is on my account?
Accounts will display the following information to assist you in understanding your recycled water usage.
- Debtor ID – this is your recycled water account number.
- Date of Issue – the date Council issued the account.
- Due Date – this is the date by which your account is to be paid.
- Previous Balance – the amount outstanding from your last account.
- Amount Paid – any money paid since the issue of your last account.
- Apportioned Annual Supply Maintenance Charge – this is the annual supply maintenance charge apportioned for the previous 6 month period.
- Usage Charge – this is the amount of metered recycled water that you have used in this meter reading cycle.
- Methods of Payment – the options for paying your account.
- Financial Hardship – if you are experiencing financial difficulties you are urged to contact Council to discuss your situation.
- Meter No – this is the individual identification number stamped on your water meter.
- Meter reading dates – shows the current and previous date of your meter reading.
Payment Options
Council offers a range of payment options to customers including:
- BPay – payment can be made via relevant BPay participants – ensure that you enter the reference number shown on your current bill.
- Pay online – visit our website City of Charles Sturt - Recycled Water Payment to pay online using your Visa or Mastercard. Enter your account number which can be found on your bill.
- Credit Card – by either returning the payment slip attached to your account, over the phone or over the Counter at our Civic office in Woodville.
- Cash – at our Civic office in Woodville or any of our Library branches.
- Cheque – by mail or over the counter at our Civic office in Woodville or any library.
What to do if I can’t pay my account?
If you are experiencing financial difficulties and are unable to pay your account by the due date you are urged to contact Council as soon as possible to discuss your individual situation. Council will work with you to develop a payment plan to suit your personal situation. You may also wish to enquire about your ability to receive a State Government Concession by contacting Department for Families and Communities on 1800 307 758 or online at www.dcsi.sa.gov.au/concessions.
Compliments, Complaints, Suggestions?
At the City of Charles Sturt, we value your opinion and feedback. If you would like to lodge a complaint, compliment or provide feedback and suggestions about Charles Sturt Recycled Water please feel free to contact our office on 8408 1111 or online.
Dispute Resolution
In the event that you feel you have been unable to resolve an issue with Council relating to the provision of Recycled Water and your matter has been investigated in accordance with Councils Complaint Resolution process, you can have your issue investigated by the Energy & Water Ombudsman. Their web page can be found at www.ewosa.com.au and contact phone number 1800 665 565.
Further Information
For further information please contact our Alternative Water Customer & Business Support representative on 8408 1111.