COVID-19 Update

Given the unfolding situation relating to COVID-19 in Australia and across the world, here at the City of Charles Sturt we want to be proactive and clear about how we can stay healthy and are making changes to the way we do things. We will continue to provide updates to the services and events that are impacted along with the latest information and recommendations from WHO, SA Health and the Government.

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Rate Relief - Rebates & Concessions

Rate Relief Provided By Us:

COVID-19 Hardship

If, since 18 March 2020, you have been impacted by the COVID-19 crisis though a loss of employment and/or your business was forced to close or restrict activities due to State or Federal government restrictions, you can apply for and may be entitled to rate relief.

Please refer to our COVID-19 Hardship Policy to review the criteria for eligibility.

If the criteria is met and an agreed payment arrangement is put in place to pay three (3) of the four (4) quarterly instalments for 2020/2021 by 30 June 2021:

  • the first quarter instalment of the 2020/2021 rates levied will be waived up to the capping limits; and
  • for so long as the payment arrangement is complied with, all penalty interest and fines will be waived until 30 June 2021.

The amount waived of the first instalment is capped at $1k for a single rateable property and a maximum of $5k per principal ratepayer in respect of multiple rateable properties.

In addition, a principal ratepayer with multiple properties must make a separate application for each property and is limited to a maximum of 3 applications for COVID 19 hardship.

Payment in full is required by the 30 June 2021 of all rates due.

You are not eligible if you are successfully granted a rebate for 2020/21 under Local Government Act 1999 section 159 to 166 which is not relevant to COVID-19 hardship.

You are only eligible if your rates arrears as at 31 March 2020 for the property in the application was nil.

COVID-19 Hardship Application Form

Rate Increase Capping - No Need to Apply

If our records show you are eligible, your rates account will be automatically adjusted to limit any rate increase to 12.5% of the rates paid for 2020/21.

This capping rebate is provided to reduce the impact on residential ratepayers whose rates have increased substantially this year due to rapid changes in valuations.

To be eligible, the increase in rates levied of more than 12.5 percent (excluding the Natural Resources Management Levy) cannot be as a result of:

  • improvements made to the property worth more than $20,000; or
  • a change to the land use of the property; or
  • ownership of the rateable property has changed since 1 July 2019.

If you believe you meet the criteria for the rate capping rebate and a rebate does not appear on your rates notice, please contact us.

Note: ratepayers should appreciate that there can be a delay in valuations being adjusted for improvements made to a property by the Valuer General, spanning over financial years.

Postponement of Rates for Seniors

If you or your spouse currently hold a seniors card and your property is you or your spouse's principal place of residence you may be able to defer the amount of your rates that exceeds $500 until your property is sold. Other criteria apply. Interest will accrue on the deferred amount.

Postponement of Rates for Seniors

Vacant Land - Rebate for Construction (Residential)

If you are building your new family home in 2020/21 on land classed as "vacant land" on your annual rates notice for 2020/21 you may be eligible for a rate rebate. Please note is the intention of this rebate to only apply to one dwelling and to the ratepayer who will reside in Charles Sturt for at least one year and consequently where multiple dwellings are proposed on Land (with or without division of the land occurring) the rate rebate will apply to only one of the dwellings, on a pro-rata basis.

For more information and how to apply:

Residential Construction Rebate

Applications must be received before close of business 30 June 2021.

A person wilfully making a false declaration is liable to substantial penalty.

Hardship - Arrangements for Special Circumstances

If you are experiencing difficulties meeting your rates payments and are experiencing financial hardship please contact us on 8408 1111 to arrange tailored payment plan to meet your circumstances. All arrangements are strictly confidential.

Community Purpose Land - Rebate of Rates

Rate rebates apply for land used for health and community services, religious purposes, cemeteries and educational institutions. These rebates vary from 25% - 100%.

If you believe your organisation may be eligible for a discretionary rebate you will be required to lodge an application form by 30 April each year.

Rate Rebate Application

State Government Concessions

If you are a holder of a pensioner concession card, veterans, low income earners, unemployed students and self funded retirees you may be eligible to receive a concession. Instead of being provided as a deduction on your rates notice against rates paid you will now get the money paid directly into your bank account and you can use the money to contribute to any of your household bills.

These payments of up to $200 may be used to offset council rates by the recipient.

To check eligibility contact the Department for Communities and Social Inclusion (DCSI) Concession hotline 1800 307 758 or at