Receiving your rates notice electronically will make it easier and more convenient for you to manage your payments, save paper and reduce waste. You'll have your notice accessible on any electronic device (phone, tablet, laptop or desktop) and at your fingertips whenever you are ready to pay your rates; anytime, anywhere, 24 hours a day, seven days a week.
Depending on your internet service provider (ISP) you may find the delivery of your rates notices will go into a SPAM or junk folder. To avoid this happening or your ISP potentially deleting the email as a possible virus threat, check your email settings and whitelist firstname.lastname@example.org. Alternatively, if you need assistance with this contact your ISP.
Once you are registered the next quarterly rates notice will be delivered via email. After registration, paper notices will no longer be issued via postal delivery. Once you have registered all future rates notices will be available for viewing at any time in the EzyBill portal.
You can still choose to make payment via your preferred payment method or for convenience click on the ‘Online Payments’ section of the notice to pay by Credit Card on the Council website.
You will receive your quarterly notices via EzyBill. Overdue and legal demand letters will only be issued to your postal address, so please ensure you keep your details updated with Council. If your electronic notice is returned to EzyBill as undeliverable via email a paper copy will be issued to your postal address.
If you have previously registered with another Council for EzyBill, you can use the same login/signin details for your Rates with Charles Sturt.
If you are already registered for BPAYView rate notice delivery and you then register your property for the EzyBill delivery option, once the EzyBill registration has been accepted you will automatically be deregistered from BPAYView.
Owner/Ratepayer details must match with who is registering. For example, if your mother owns the property you can’t register for EzyBill on her behalf without written authorisation or a power of attorney type legal document previously being provided to Council. Alternatively they can register themselves for this service. Please note if we receive unmatched details your registration will be declined.
Please ensure the username you choose is unique. Preferably use a combination of your first and last name.
To finalise your registration you will be sent a link to activate the account from email@example.com with the subject EzyBill Account Activation. This link expires 4 hours from the time of issue. However, there is an option for you to request an updated activation account if you were unable to do it within that timeframe.