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Rate Relief - Rebates & Concessions

  Rate Relief Provided By Us

State Government Concessions

Until 2014/15 the State Government funded certain concessions on council rates via an amount specified on your rates notice to reduce the amount payable by you. These concessions were formerly available to holders of pensioner concession cards, veterans, low income earners, unemployed students and self funded retirees.

These concessions were abolished by the State Government from 30 June 2015.

Previously eligible recipients applied to State Government and the State Government then passed on the concession to Councils for us to offset against rates levied.

From 1 July 2015, these concessions have been replaced by a single “cost of living” payment which will now be provided directly to those entitled (as opposed to through Council rates as a deduction)

So you will still get a concession but instead of being provided as a deduction on your rates notice against rates paid you will now get the money paid directly into your bank account and you can use the money to contribute to any of your household bills.

These payments of up to $200 may be used to offset council rates by the recipient.

To check eligibility contact the Department for Communities and Social Inclusion (DCSI) Concession hotline 1800 307 758 or at 

Rate Relief Options provided by us

Rate Increase Capping - No Need to Apply



If our records show you are eligible, your rates account will be automatically adjusted to limit any rate increase to 12.5% of the rates paid for 2018/19.

This capping rebate is provided to reduce the impact on residential ratepayers whose rates have increased substantially this year due to rapid changes in valuations.

To be eligible, the increase in rates levied of more than 12.5 percent (excluding the Natural Resources Management Levy) cannot be as a result of:

improvements made to the property worth more than $20,000; or


  • a change to the land use of the property; or
  • ownership of the rateable property has changed since 1 July 2017.

If you believe you meet the criteria for the rate capping rebate and a rebate does not appear on your rates notice, please contact us.

Note: ratepayers should appreciate that there can be a delay in valuations being adjusted for improvements made to a property by the Valuer General, spanning over financial years.

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Pensioners and Self Funded Retirees - Remission and Postponement

Are you a pensioner or self funded retiree on the minimum rate of $1,071 for 2018/19?If so, then you may be eligible for further rate relief.

Minimum Rate Remission - No need to apply



If our records show that your property is on the minimum rate of $1,071 in 2018/19 and you were also levied the minimum rate in 2017/18 of $1,060 and successfully received a minimum rate remission in 2017/18 (of either $39 or $16) you may be eligible for a rate remission again in 2018/19.

If in 2017/18 you received a remission of $39 you will receive a further remission of rates in 2018/19 of $31 to ensure your rates increase is capped at 1.9%.

If in 2017/18 you received a remission of $16 you will receive a further remission of rates in 2018/19 of $8 to ensure your rates increase is capped at 1.9%.

These rebates will be calculated by council and adjusted to your rates notice if council records show you are eligible.

If you believe you meet the criteria for the minimum rate remission rebate and a rebate does not appear on your rates notice, please contact us.

Postponement of Rates for Seniors

If you or your spouse currently hold a seniors card and your property is you or your spouse's principal place of residence you may be able to defer the amount of your rates that exceeds $500 until your property is sold. Other criteria apply. Interest will accrue on the deferred amount.

Postponement of Rates for Seniors

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Vacant Land - Rebate for Construction (Residential)



If you are building your new family home in 2018/19 on land classed as "vacant land" on your annual rates notice for 2018/19 you may be eligible for a rate rebate.

For more information and how to apply:

Residential Construction Rebate

Applications must be received before close of business 30 June 2019.

A person wilfully making a false declaration is liable to substantial penalty.

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Hardship - Arrangements for Special Circumstances

If you are experiencing difficulties meeting your rates payments and are experiencing financial hardship please contact us to arrange tailored payment plan to meet your circumstances. All arrangements are strictly confidential.

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Community Purpose Land - Rebate of Rates

Rate rebates apply for land used for health and community services, religious purposes, cemeteries and educational institutions. These rebates vary from 25%-100%.

If you believe your organisation may be eligible for a discretionary rebate you will be required to lodge an application form by 30 April each year.

Rate Rebate Application

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