Ben the Plumber is great with pipes but not technology and marketing, so he participated in our Business Support Program.
Ben the Plumber is a local business providing plumbing services and solutions to our local area and metropolitan Adelaide.
Ben Chamberlain, the ‘Ben’ of Ben the Plumber, shared with us some of his business learnings and experience from participating in our Business Support Program.
Plumbing Pipes
Ben the Plumber has been officially operating in our City for more than two years.
Their service offering includes, general plumbing, blocked drains, leaking taps, gas leaks and appliances, hot water systems, and pipe re-lining solutions.
We work across multiple industries applying our sought-after expertise to a diverse range of complex situations. Our professional approach ensures our clients receive the highest quality standards of service and advice.
Why Charles Sturt?
Ben the Plumber utilised the Business Support Program to seek assistance from our Business Advisor, Twin Social. Ben felt his business required improvements in the website and social media marketing space, so they decided to investigate areas to capitalise on. When reflecting on the application process, he felt it was a simple step-by-step process to be successful grant percipient.
“As a plumber, I’m great with pipes, terrible with technology!”
The grant helped Ben and the team develop a new business website and gain new digital assets such as a professional business headshot for social media.
“The business grant has been an incredible opportunity for us, which I can honestly say is not available in other countries me, coming from the United Kingdom not having that support basis and coming here and finding it here.”
One of the digital marketing strategies Ben the Plumber and their advisor were looking at was retargeting their existing customers using Google pixels. The program has educated Ben on various business marketing initiatives.
“I think the website for me is everything that I could have wanted and I think that the plans that we've got to grow that particular website in the future, will certainly give us everything that we need found.”
For Ben, the grant program has been invaluable.
Advice and Learnings
We asked Ben what advice he had for other business owners.
“I would advise anyone to capitalise on the program and to have a look around see what's available for you, because for us, it's been brilliant. The process and the support we've had it's been fantastic.”
“Working with our Business Advisor and the City of Charles Sturt has been both a guidance and a friendly arm around the shoulder or you know, a pat on the back in some areas and maybe a bit of a wagging finger in others. Overall it's been fantastic.”
Business Growth
One of Ben the Plumber’s key goals and objectives going into the program was to grow their business and take on new employees. They planned to grow their social media following and engagement, to take on more apprentices and help their current apprentices gain qualifications.
Hear from Ben (the Plumber) via a video interview by Twin Social.
Ben the Plumber is a mobile service located within our City. If you are seeking assistance with your plumbing needs or emergencies, get in touch with their helpful team.
You can visit their website here: https://bentheplumber.com.au/
Ben the Plumber accessed our Business Support Program to receive digital marketing expertise.
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Emma Grivell
Business Engagement Advisor - Urban Projects
e: egrivell@charlessturt.sa.gov.au