City of Charles Sturt - Emergency Management

Emergency Management

 Who do you call in an Emergency?

If you require an Ambulance or are unsure of which agency you should call in an emergency, phone 000. Alternatively, the following list may assist you with identifying who you should call in an emergency:

Type of Event Response
Aircraft Accident SA Police (SAPOL)
Animal, Plant & Marine Disease Primary Industries and Resources South Australia (PIRSA)
Bomb Threat SA Police (SAPOL)
Earthquake SA Police (SAPOL)
Escape of Hazardous Materials SA Metropolitan Fire Service (SA MFS)
Extreme Weather SA State Emergency Service (SASES)
Fire SA Metropolitan Fire Service (SA MFS)
Flood & Storm SA State Emergency Service (SASES)
Food / drinking water contamination Department of Health
Human Disease / Epidemic Department of Health
Oil Spills - marine & inland waters Department of Planning, Transport & Infrastructure (DPTI)
Rail Accident SA Police (SAPOL)
Riverbank Collapse SA Police (SAPOL)
Road / Transport Accident SA Police (SAPOL)
Search & Rescue - land and sea SA Police (SAPOL)
Siege / Hostage SA Police (SAPOL)
Terrorism SA Police (SAPOL)

There are some very common aspects to help identify the difference between an emergency and a local incident. The impact of a local incident on those affected can be traumatic, however in the broader sense an emergency will:

  • be unpredictable in terms of when they will occur;
  • require a coordinated response;
  • involve a sense of urgency (to remedy the situation);
  • involve danger to life and/or property;
  • involve major disruption to normal patterns of life;
  • result in a high level of impact on the community; and
  • usually involve a number of people.

For emergencies caused by or affecting Council property please call the City of Charles Sturt on 8408 1111. A local incident is identical in many ways to an emergency, but does not require a significant and coordinated response. It can include, for example, blocked stormwater drains, a tree falling or a dog attack. While Council is not the lead agency to respond to any emergency, it does have a support role for a range of natural emergencies such as floods and severe storms. The City of Charles Sturt is committed to maintaining a safe environment in the City for residents and ratepayers. To assist us with providing this, Council has response teams both during and after business hours to respond to incidents that arise.

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Planning & Preparing for Emergencies

Being prepared for an emergency may reduce the negative consequences of an emergency event.  

Emergencies may include floods, major storm, bushfire, and earthquakes and are an inherent part of the Australian environment. While we cannot prevent them, we can minimise the risks they pose. For more information about specific hazards that may affect the community, see the SES website.

To be better prepared for emergencies, you may want to create your own household Emergency Plan and consider discussing your arrangements with your loved ones.  The Red Cross, SES Emergency Kit Checklist and Department of Communities and Social Inclusion websites may assist you with preparing such a Plan.  

You may also want to make sure you are insured adequately and if you manage a business, your Business Continuity Plan is up to date. The Insurance Council of Australia and Department for Manufacturing, Innovation, Trade, Resources and Energy (DMITRE) websites may assist your assessment.

All South Australian State emergencies are governed under the Emergency Management Act 2004. This legislation provides the authority for the State Emergency Management Plan (SEMP), which details the responsibilities and strategies of the State Government to manage significant State emergencies. The following agencies and authorities are responsible for planning and responding to emergencies emergencies and may also assist with your own emergency management planning:

Planning & Response Agencies
Type of Event Hazard Leaders (i.e. planning) Control Agencies (i.e. response)
Aircraft Accident n/a SA Police (SAPOL)
Animal, Plant & Marine Disease Primary Industries and Resources South Australia (PIRSA) Primary Industries and Resources South Australia (PIRSA)
Bomb Threat n/a SA Police (SAPOL)
Earthquake Department of Planning, Transport & Infrastructure (DPTI) SA Police (SAPOL)
Escape of Hazardous Materials Safe Work SA SA Country Fire Service (SA CFS) (rural) or SA Metropolitan Fire Service (SA MFS) (urban)
Extreme Weather SA State Emergency Service (SASES) SA State Emergency Service (SASES)
Flood Department for Water SA State Emergency Service (SASES)
Food / drinking water contamination n/a Department of Health
Fuel, Gas & Electricity Shortages n/a Department of Planning, Transport & Infrastructure (DPTI)
Human Disease / Epidemic Department of Health Department of Health
Information & Communication Technology (ICT) failure n/a Department of Planning, Transport & Infrastructure (DPTI)
Marine Transport Accidents n/a SA Police (SAPOL)
Oil Spills - marine & inland waters n/a Department of Planning, Transport & Infrastructure (DPTI)
Rail Accident n/a SA Police (SAPOL)
Riverbank Collapse Department for Water SA Police (SAPOL)
Road / Transport Accident n/a SA Police (SAPOL)
Rural Fire SA Country Fire Service (SA CFS) SA Country Fire Service (SA CFS)
Search & Rescue - land and sea n/a SA Police (SAPOL)
Search & Rescue - structure (USAR) n/a SA Metropolitan Fire Service (SA MFS) or SA Country Fire Service (SA CFS)
Siege / Hostage n/a SA Police (SAPOL)
Terrorism SA Police (SAPOL) SA Police (SAPOL)
Urban Fire SA Metropolitan Fire Service (SA MFS) SA Metropolitan Fire Service (SA MFS)

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 Recovering from an Emergency

The City of Charles Sturt will try and return to normal business activity as soon as possible after an emergency event. For further information on recovery assistance, please refer to the following websites:

  • The Department for Communities and Social Inclusion website provide general information about disaster recovery.
  • The Disaster Assist website lists public information messages, relevant free call numbers, information on Australian Government Assistance Packages offered and links to other relevant websites and information.
  • Volunteering is another valuable way of contributing to recovery efforts. For more information on volunteering you can refer to the State Government website.

If you would like to donate goods after an emergency it is important to wait for a specific appeal. If there is no specific appeal, consider joining with friends or neighbours to raise money which can be donated to the recovery fund.

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