During an emergency
Emergency contacts
If you have a life-threatening or urgent situation dial Triple Zero (000) and ask for ambulance, fire or police depending on the type of emergency.
For a list of emergency numbers go to how to report an emergency and crisis helplines.
Where to find current alerts and emergency warnings
Your local ABC radio station is the official emergency broadcaster delivering warnings and alerts.
Find information about current alerts and emergency warnings on the SA.GOV.AU website.
Emergency services and the state government issue advice and warning messages to the public through websites, smartphone apps, television and radio broadcasts, mobile phone SMS messages and posts on social media.
Types of emergency
Bushfire
For emergency assistance during a bushfire dial Triple Zero (000).
Prepare for a bushfire - Country Fire Service (CFS) and SA.GOV.AU.
During a bushfire - CFS warning and incidents.
After a bushfire - SA.GOV.AU for information about a specific bushfire recovery event and general bushfire recovery.
Flood
For emergency assistance during a flood event call the State Emergency Service on 132 500.
Prepare for a flood - SA.GOV.AU.
During a flood - SA.GOV.AU.
After a flood - SA.GOV.AU for information about a specific flood recovery event and general flood recovery.
Extreme storm
For emergency assistance during a storm event call the State Emergency Service on 132 500.
For information before, during and after a storm go to SA.GOV.AU.
House fire
For emergency assistance in a house fire dial Triple Zero (000).
For information before, during and after a house fire go to SA.GOV.AU.
Human disease
For information about infectious diseases, disease prevention and flu pandemics go to SA.GOV.AU.
Terrorism
Report suspicious activity to the National Security Hotline 1800 123 400 or SA Police 131 444.
To find out what to do before, during and after a terrorist incident go to SA.GOV.AU.
Other types of emergencies
Refer to the SA.GOV.AU site:
Council services
City of Charles Sturt has a support role to play helping local communities to prepare, respond and recover from emergencies as detailed in the Local Government Emergency Management Framework.
Local Government Emergency Management Framework
Earthquake
Ensuring certain development complies with standards
Escape of Hazardous Materials & Pandemic
Regional Public Health Planning
Extreme Weather – Heatwave
Air conditioned Council properties
Extreme Weather – Storm
Education campaign for animal owners
Environment & Open Space Policies and associated Plans and Processes
Stormwater Pollution Prevention
Flood
Stormwater Pollution Prevention
Urban Fire
Emergency contacts
During both office hours and after hours you can speak to someone acting on behalf of Council if you dial 8408 1111.
Emergency management
The City of Charles Sturt has a Community Emergency Management Policy which details Council’s commitment to community emergency management.
Before, during and after an emergency
Emergencies and disasters can happen at any time and affect anyone.
It is important to plan and prepare for emergencies to help reduce the impact and recover more quickly.
Before an emergency
Take the quiz to find out how prepared you are for an emergency and get ready.
During an emergency
Where to shelter in an emergency
Housing SA may establish relief centres to provide support in an emergency event.
Relief centres provide immediate and short-term shelter, food and drink, and emotional support during an emergency event.
The location of relief centres will be advertised through the media, at the time of the incident.
In the event of a bushfire, if you have a bushfire survival plan and you plan to leave early, it is important that you know where to go. Use the CFS interactive maps to find the bushfire safer places and last resort refuges.
After an emergency
SA.GOV.AU provides general information about disaster recovery including what services may be offered and how they are provided.
Following a major emergency, the South Australian recovery hotline and SA.GOV.AU provide information for those needing or offering help.
Council may help with recovery operations including:
- Damage assessments
- Clearance of roads and bridges
- Removal of debris
- Clean-up and disposal
- Environmental remediation and restoration.
Council services will be advertised at the time of the incident on this site and other media.
Recovery centres
The state government may establish recovery centres as a one-top-shop to provide access to all services available to affected communities.
The location of recovery centres will be advertised at the time of the incident on SA.GOV.AU, Facebook (SARecoveryInfo) and other media.
Donating and volunteering
The best way to help after an emergency is by:
- donating cash
- volunteering by registering with Volunteering SA & NT