We're still here to help
At the City of Charles Sturt, our main concern is to keep serving our community and maintain as many services as we can.
Some of our services have needed to adapt to the current COVID-19 situation, but we are continuing to offer assistance and connections with our community in a variety of ways that are listed below.
Please note that services and support for Local Businesses can be found on a separate page.
Our front counter is open for all customer enquiries and payments with social distancing and protective guards installed for the safety of our customers and staff.
The planning counter will be unavailable each day from 12pm-1pm.
We understand that the current COVID-19 situation is rapidly changing, and that this is a difficult time for our community. We know that many people may be facing financial hardship during an uncertain time.
- As a start, we will be waiving all rates fines and interest incurred from April 2020 until 31 October 2020 to allow you time to put in a payment plan specific to your circumstances without the burden of penalty fines and interest for payments of your 4th quarter 19/20 and 1st quarter 20/21 instalment not made by due dates.
- If you have been impacted by the COVID-19 pandemic though a loss of employment and/or your business was forced to close or restrict activities due to State or Federal government restrictions, you may be eligible for COVID-19 Hardship rate relief.
- For many sporting and community organisations in the City of Charles Sturt, you can apply to have current rental and license fees waived for a period of up to five months.
- Food inspection and auditing fees will be waived for 6 months from July 2020 to December 2020
- Public Space Occupation fees will be waived for 6 months from July 2020 to December 2020
- Outdoor dining fees will be waived for 12 months from July 2020 to June 2021
If you are experiencing financial hardship due to COVID-19, please give us a call on 8408 1111 to discuss how we can support you.
Community Centres have now re-opened. Please be aware we will operate under a different service delivery model in accordance with the South Australian Government Stage 1 restrictions and social distancing guidelines.
For user group information or programming please contact the centre directly or follow their Facebook page.
Updated Monday 28 September
All libraries are open, and will continue to operate under a different service delivery in accordance with the next stage of the State's Road Recovery Map. This means:
- The Mobile Library is back on the road, but as a new and improved service (and vehicle!) Please visit our Mobile Library page for more information.
- There is no limit on how many visitors are allowed in each of our libraries at any time, and we are no longer required to record visitor details.
- Social distancing of 1.5 metres and safe hygiene practices are still strongly encouraged.
- Browsing and borrowing services are available, with our call and collect service continuing for those wanting a contactless service.
- Public Wi-Fi access is available.
- Limited PC access is available for either 30 minute express or 120 minute sessions. However, we ask you to remain patient with us as we have been transitioning over to a new system, and there are understandably some teething issues that we are working through. Please call us on 8408 1333 prior to your visit to check if any PCs are available, but we are unable to take bookings at this stage.
- Photocopying, printing and wireless printing services are available.
- Council payments and other payments such as honey sales are available.
- Cash payments are now accepted (excluding for council payments such as rates, dog registration/renewals and infringements)
- Late nights at all branches remain temporarily suspended until full services resume.
- Online events are continuing and face to face events have resumed. Please visit our Events page or our calendar for more information.
- Newspapers are now available to read at each branch, with strict hygiene measures in place. We will only hold one week's worth of issues. Please ask staff for more information.
Please note, the following services will not return until further restrictions are lifted.
- Meeting Rooms
- Justice of the Peace
- Free Bike Hire
We will continue to communicate with you regarding the graduated return of these services.
Borrowing and Returning
Customers are able to browse and borrow our collection in our libraries. For those still wanting a contactless service, customers can collect their reserved items via our Call and Collect system:
- Request your item(s) online, via our Library App or by calling us on 8408 1333
- Once you have received a text or email notification, please contact us by phone 15 minutes prior to collecting the item(s) at your local library
- Mobile shelving units are placed outside the front doors of each library and items will be placed on the shelving for customers to collect in that 15 minute window.
Outreach Library Services
Our Mobile Library truck is back on the road so visit the page for its timetable. We are still accepting more applications for our Home Library Service, where items can be delivered contactless to customers' doorsteps. Strict hygiene practices are in place with all items to ensure our community is protected.
Some physical events are now returning. We are still offering weekly live sessions of Storytime and Babytime sessions through Zoom, but now inviting families to join us in the branches to view them. There are also a series of pre-recorded sessions available to view via Facebook or Youtube.
Our popular one on one sessions to assist with digital enquiries are done by phone or video call.
Other digital literacy and adult events are also available both online, and some at our nearby community centres. Please keep an eye on our event calendar for more details.
We understand social isolation has increased the demand for our digital collections and databases and are closely monitoring the situation.
In addition to our existing online book, audiobook and magazine collections found on our Digital Library page, we have added two new online databases for children to access for free with a library membership - Storybox and In2era, a free movie streaming service called Kanopy, and a career and personality quiz called My Career Match to help you find a job best suited for you.
We are reviewing other databases to be added to our collection and will continue to share updates as they become available.
Our Ageing Well team has adapted our services to ensure our community is safe.
Along with the services listed below, we are practicing social distancing and good hygiene at all times.
Activity Wellness Packs
- While the delivery of our wellness packs has ceased now that we are resuming most of our services, thank you to everyone for your feedback and keeping in touch
- Short term and ongoing cleaning services to our existing clients if they wish to continue (many have put their service on hold due to COVID-19)
- New clients can apply for short term cleaning, but not ongoing
- Spring cleans or window cleans are now available
The following services are available:
- Gutter cleans - especially with winter approaching
- Gardening - our normal General Pruning Service has resumed
- Smoke alarm battery changes
- Light globe changes, and
- Any other 'safety issues'
- Referrals are still sent through to Hi-Lane Hardware once we receive Occupation Therapist diagrams and our clients accept our quotation
- All charters are suspended including Around Town and Men on the Move
- Community bus to transport clients to social programs is suspended
- Community bus for essential shopping is now reinstated with COVID social distancing restrictions
- Staff are supporting residents who need shopping assistance via a list and are also now supporting residents to attend shops if that is their preference – with social distancing practices in place
- Socially isolated residents have been collated for weekly contact either by phone or visit
- Home visits are continuing at this stage for those residents at risk with social distancing practices in place
- This program has now been reinstated
- Clients and volunteers have been reminded of personal protection, cleaning hands before and after walks, and social distancing guidelines
- Visits to residential care facilities have now been reinstated
- Some groups will recommence from 20 July in a staggered approach and all for shorter time periods in the initial stages
- Staff have been trained as COVID Marshalls to support programs
Hard Rubbish Assistance
- All hard rubbish assistance to the verge will recommence from the week commence 3 August
Window and Spring Cleaning Service
- Both of these services have now been reinstated
Volunteer Gardening Program
- Our Volunteer Gardening Program has been reinstated for up to two days per week
Volunteer Graffiti Program
- Our Volunteer Graffiti Program has been reinstated for up to three days per week
Our Field Teams are continuing to provide services across our City, and have been operating throughout the COVID-19 pandemic. As they follow social distancing and good hygiene requirements, they are continuing to operate in a business as usual capacity, and there have been no delay to any schedule works.
Our employees are trained and remain alert during the COVID-19 environment, and we ask that you follow social distancing and good hygiene requirements when interacting with our teams out in the community.
If you are concerned about how our employees are staying safe during this time, we welcome your call on 8408 1111.
All sessions at our Civic Centre, Libraries and Community Centres have been cancelled.
Due to COVID-19 restrictions, more people have been authorised to witness statutory declarations. To see a full list of who can now legally witness documents, and what JPs are still available across the state, please visit the SA Government Justice of the Peace page.
Updated as of 3 May 2020.
We are very excited to have received the green light to re-open our playgrounds, skate parks and outdoor fitness stations this week.
We will be visiting all our playgrounds to remove 'closed' signage, and replace with 'social distancing' signage.
To ensure we continue to keep our community safe, when visiting playgrounds, skate parks, basketball or tennis courts, please remember to:
- follow social distancing rules of 1.5m and gatherings should be no more than 10 people
- follow safe hygiene and wash hands regularly (our public toilets have soap dispensers and are cleaned regularly. Help keep them clean for others to utilise them).
E-scooters and free bike hire across our city remains unavailable.