We welcome all comments or suggestions to help us better serve the community.
You can use our submission form for:
- requests for service
- general enquiries
- lodging complaints or compliments
- providing feedback
If you have an issue that requires immediate attention, please phone the Council on 8408 1111. This phone line is open 24 hours a day, 7 days a week.
The My Local Services App is a quick and easy way to request Council attention. If you see dumped rubbish, damaged roads or graffiti, simply take a photo with your smartphone and report it through the app. Make sure you provide your contact details. A staff member will respond within 5 working days if required.
We always strive to resolve grievances quickly and efficiently at a local level. If a simple resolution cannot be reached, a formal process may be required. The Internal Review of Council Decision Policy gives more information on how to lodge a request.
A new behavioural management framework for council members commenced on 17 November 2022. Council adopted a Council Member Behavioural Management Policy on 8 May 2023 and can be viewed here. This policy in part replaced what was previously known as the Council Members Code of Conduct.
If you would like to take informal action against a member of our Council, we encourage you to raise the matter directly with the Council Member concerned, or alternatively you may raise your concern with the Mayor in the first instance or, in the case that the grievance is with the Mayor, the Deputy Mayor.
If you would like to take formal action against a member of our Council, this must be in writing marked “Confidential Council Member Complaint” and sent to council@charlessturt.sa.gov.au or PO Box 1, Woodville SA 5011.
For tree related customer requests, you can submit: