Make a food complaint
Should you have any complaints or questions related to food or food premises, please contact our Environmental Health Department on 8408 1111.
Information on what to do if you experience:
Should you find a foreign object in your food, it is important that you keep it with the food and store it in a safe place (freezing is recommended). Keep the receipt if possible.
Symptoms of food borne illness may include diarrhoea, vomiting, fever, sore throat with fever and jaundice.
If you experience these symptoms, you should see a doctor for immediate medical attention. The doctor should also take a specimen sample which will then be sent to a laboratory for analysis.
Make a note of all the meals consumed within a 10 day period. Include breakfasts, lunches and dinners as well as any snacks eaten. Also include any holidays or trips overseas and interstate.
Occasionally a customer may observe a food handler adopt a poor hand handling practice such as the food handler not washing their hands, handling ready to eat foods with bare hands and handling money with the same gloved hand used for the handling of food.
Problems with dirty food premises are rare, but concerns can arise regarding bad odours, the storage or disposal of garbage, or unclean premises.
Foods which have not been stored correctly are more than likely to deteriorate or go mouldy. Foods such as flour, cereals, rice, biscuits and try goods that are stored in open containers may attract pest insects such as weevils and food moths.